Army chief urges soldiers not to raise grievances directly

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Army chief General Bipin Rawat addresses a press conference in Delhi

14 January, 2017

To ensure peace and tranquillity on the border, Gen. Rawat said, "We are making this offer of peace to the adversary".

The Army Chief also admitted that there were some jawans who may not feel happy performing the tasks of a "sahayak" that may include polishing items like brassware, belts and shoes in the officer's personal kit.

General Bipin Rawat, who took over as the Chief of the Army Staff (COAS) from Gen. Dalbir Singh on December 31, 2016, told reporters on Friday (January 23) that the surgical strike that took care of several militants and their hideouts in Pakistan-occupied Kashmir (PoK) last September could be repeated if circumstances so demanded. Anyone irrespective of rank and service can reach out to me directly. "Whatever they write (as grievances), it will reach me", he said.

Addressing the media here, he informed that the Army headquarters and other commands have suggestion and grievance boxes and jawans having any complaint can use those boxes to voice their "dissatisfaction".

He said "suggestion boxes and not social media" should be the way to communicate.

General Rawat also requested soldiers to come directly to him rather than restoring their grievances on social media.

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Army chief Gen Bipin Rawat is ready to give "some time" to his Pakistani counterpart Gen Qamar Javed Bajwa to improve the border situation.

Seniors should address these issues and even if then the jawan is not satisfied, he is free to explore other channels, Rawat said.

The government chose Rawat to head the army superseding two commanders.

The Army chief said the letters would be handled by his close staff and names of the complainants would be deleted before forwarding them for required actions.

Blaming Pakistan for disturbing the secular fabric of the country through continued proxy war, Gen. Rawat said the Army was willing to go the extra mile to ensure safety of people and their properties. He said it was up to women to decide if they were willing to join men in frontline combat role without separate and additional facilities.

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